AliPay accounts can be permanently deleted
Desde la aplicación: Configuración ⮕ Cuenta y Seguridad ⮕ Cancelación de Cuenta.
Global Availability
This deletion method is available worldwide for all users.
Access to your account
Make sure you can log in to your AliPay account
Email access
You may need to verify deletion via email
Primary Deletion Page:
https://memberprod.alipay.com/account/close/apply.htmRelated Domains:
Desde la aplicación: Configuración ⮕ Cuenta y Seguridad ⮕ Cancelación de Cuenta.
Immediate
Account access is typically disabled immediately
7-30 days
Grace period where you can recover your account
30-90 days
Complete data removal from active systems
Note: Some data may be retained longer for legal, security, or backup purposes as outlined in the service's privacy policy.
Try searching for 'delete account', 'close account', or 'deactivate' in settings.
Contact customer support directly. In GDPR regions, you have a legal right to data erasure.
Some services have a grace period. Wait 24–48 hours and try again.
If you're having trouble deleting your AliPay account, here are some additional resources:
La página de eliminación de cuenta es muy difícil de encontrar, no hay acceso directo a ella en el sitio web ni en la aplicación de Android. Sólo pude localizarlo a través de la aplicación de iOS. Después de enviar la solicitud de eliminación, su cuenta se eliminará permanentemente después de 15 días. Tenga en cuenta que una vez que se elimina su cuenta, la dirección de correo electrónico que utilizó anteriormente no se puede reutilizar para registrarse nuevamente.
Ingrese la contraseña de su cuenta y haga clic en 'ELIMINAR CUENTA'.
No es posible eliminar su cuenta. Incluso si la cuenta está prohibida, seguirá existiendo, pero en el grupo "Prohibida".
Esto debe hacerse a través de la aplicación: Configuración ⮕ Privacidad ⮕ Eliminar mi cuenta. No debe tener ninguna clave de imagen o valor asociado en su billetera 99pay.
Utilice el formulario de contacto o envíeles un correo electrónico directamente solicitando que se elimine la cuenta.
Haz clic en tu foto de perfil en la parte superior derecha, ve a "Perfil" y haz clic en el botón "Eliminar mi cuenta".
Perfil ⮕ configuración ⮕ eliminar cuenta ⮕ confirmar
En las preferencias de su perfil, haga clic en 'Eliminar cuenta' y luego confirme.
Desplázate hacia abajo y haz clic en "Olvidarte todo sobre mí" y confirma.
Inicie sesión en su cuenta, vaya al perfil y haga clic en "Eliminar cuenta permanentemente". Confirme ingresando "Estoy seguro" y haga clic en "Eliminar cuenta".
Ingrese la contraseña de su cuenta y haga clic en 'ELIMINAR CUENTA'.
Solo necesita marcar una casilla para confirmar la eliminación y luego enviar. Debe confirmar la eliminación en el correo electrónico que reciba después del envío.
Haga clic en el botón 'Eliminar mi cuenta' en su página de perfil.
Alipay retains your personal information for at least 5 years after account deletion as required by Chinese financial regulations (《非银行支付机构网络支付业务管理办法》). This includes transaction records, identity verification documents, and account history. After the mandatory retention period, Alipay may delete or anonymize your data. Your Alipay account cannot be recovered after successful deletion. If you previously linked your Alipay to Taobao or Tmall, those accounts will continue to exist but you will need to add a new payment method.
Alipay is one of the most data-rich financial applications in China. It collects extensive personal information including real name, ID number, facial recognition data, bank account details, transaction history, location data, contacts, and browsing behavior within the app. As a licensed payment institution regulated by the People's Bank of China (PBOC), Alipay is legally required to retain financial transaction records for at least 5 years. This means even after deletion, your basic transaction data persists.
No. You must pay off all Huabei, Jiebei, and any other outstanding balances before Alipay will allow account deletion. The system checks this automatically when you submit the request.
No. Your Taobao account is separate from Alipay. However, you will need to add a new payment method to Taobao since Alipay will be removed from your account.
Alipay states approximately 48 hours for processing. After submission, you cannot use your account during this period. If processing is successful you will receive a notification.
Yes. Foreigners must follow the same process. Ensure you have access to the phone number registered with your Alipay account. Passport-based verification accounts follow the same deletion procedure.
System says deletion not supported due to active services
Common causes: outstanding Huabei/Jiebei balance, active YuEBao investment, linked bike-sharing deposits, or active insurance policies. Resolve each issue listed in the eligibility check before retrying.
Cannot receive SMS verification code
If you changed your phone number since registering Alipay, you may not be able to receive the verification code. Contact Alipay customer service through the app chat to update your phone number first.
Facial recognition verification fails
Ensure good lighting and remove glasses or masks. If it continues to fail, try again during daytime with natural lighting. Contact customer service if problems persist.
Alipay does not offer a suspend or freeze option for accounts. If you are concerned about security but do not want to permanently delete, you can: remove all linked bank cards, change your login password and payment password, and restrict app permissions on your phone. Some users unlink all services and let the account remain inactive.