HitBTC accounts can be permanently deleted
Contact the customer support using the contact form and request the deletion of your account. After receiving a response from support, confirm the deletion by replying to that email. Note: Your balance must be empty before doing this process.
Global Availability
This deletion method is available worldwide for all users.
Access to your account
Make sure you can log in to your HitBTC account
Email access
You may need to verify deletion via email
Additional verification
May require ID verification or additional steps
Primary Deletion Page:
https://support.hitbtc.com/en/support/tickets/newRelated Domains:
Contact the customer support using the contact form and request the deletion of your account. After receiving a response from support, confirm the deletion by replying to that email. Note: Your balance must be empty before doing this process.
Immediate
Account access is typically disabled immediately
7-30 days
Grace period where you can recover your account
30-90 days
Complete data removal from active systems
Note: Some data may be retained longer for legal, security, or backup purposes as outlined in the service's privacy policy.
Try searching for 'delete account', 'close account', or 'deactivate' in settings.
Contact customer support directly. In GDPR regions, you have a legal right to data erasure.
Some services have a grace period. Wait 24–48 hours and try again.
If you're having trouble deleting your HitBTC account, here are some additional resources:
Pour supprimer votre compte contactez le support.
Follow the instructions provided in the article. If you prefer, you can also request deletion of your account via email.
Fill out the form requesting data deletion and then go to your e-mail to confirm the request. It takes a couple weeks for them to process the request.
Submit a support ticket to them at the URL and they will send you an email asking to confirm after which the account will be deleted.
Since September 29th, 2025, users can delete their Support Portal profile directly through the "My Profile" page within the Broadcom support portal.
You need to contact support and request account deletion, but the address listed on the help page is incorrect. You need to send an email to the address listed below.
Send an email or fill out either the "GDPR Request" or "Right to Know or Delete" form.
Go to the profile icon in the top right corner and click "Settings", scroll down and click "Continue" under "Delete my account", and "Confirm". Then confirm the deletion from your email.
Go to the link and make a request about deleting your account. Account deletion can take up to 30 days.
Contact customer service via the support e-mail form and request deletion of your account under General Questions.
Request account removal by sending an email to them requesting for account deletion. Personal data will be stored for 2 years after your last login
Pour supprimer votre compte contactez le support.
You need to send them a message on their website to delete your account.
Pour supprimer votre compte contactez le support.
The account deletion page is very hard to find, there is no direct access to it on the website or Android app. I was only able to locate it through the iOS app. After submitting the deletion request, your account will be permanently deleted after 15 days. Please note that once your account is deleted, the email address you used previously cannot be reused to register again.
Pour supprimer votre compte contactez le support.
Go to the page linked, create a request about deleting your account, and customer support should delete it.
Pour supprimer votre compte contactez le support.
You have to submit a deletion request through their contact form as per their privacy policy.
Pour supprimer votre compte contactez le support.
Create a new request, select the 'Reason For Contact' as 'Account Related' and then under 'Please choose the issue' select 'Close 7plus account'. Supply the appropriate email and name, then send the request.
Have to contact them, they will only ask for confirmation
Pour supprimer votre compte contactez le support.