AliPay accounts can be permanently deleted
Dall'app: Impostazioni ⮕ Account e sicurezza ⮕ Cancella account.
Global Availability
This deletion method is available worldwide for all users.
Access to your account
Make sure you can log in to your AliPay account
Email access
You may need to verify deletion via email
Primary Deletion Page:
https://memberprod.alipay.com/account/close/apply.htmRelated Domains:
Dall'app: Impostazioni ⮕ Account e sicurezza ⮕ Cancella account.
Immediate
Account access is typically disabled immediately
7-30 days
Grace period where you can recover your account
30-90 days
Complete data removal from active systems
Note: Some data may be retained longer for legal, security, or backup purposes as outlined in the service's privacy policy.
Try searching for 'delete account', 'close account', or 'deactivate' in settings.
Contact customer support directly. In GDPR regions, you have a legal right to data erasure.
Some services have a grace period. Wait 24–48 hours and try again.
If you're having trouble deleting your AliPay account, here are some additional resources:
La pagina di cancellazione dell'account è molto difficile da trovare, non è possibile accedervi direttamente sul sito Web o sull'app Android. Sono riuscito a localizzarlo solo tramite l'app iOS. Dopo aver inviato la richiesta di cancellazione, il tuo account verrà eliminato definitivamente dopo 15 giorni. Tieni presente che una volta eliminato il tuo account, l'indirizzo email utilizzato in precedenza non potrà essere riutilizzato per registrarti nuovamente.
Inserisci la password del tuo account e clicca su 'Elimina account'.
Non è possibile cancellare il proprio account. Anche se l'account viene bannato, continuerà comunque ad esistere, ma nel gruppo 'Bannati'.
Questo deve essere fatto tramite l'app: Impostazioni ⮕ Privacy ⮕ Elimina il mio account. Non devi avere alcuna chiave o valore pix associato nel tuo portafoglio 99pay.
Utilizza il modulo di contatto o invia loro un'e-mail chiedendo direttamente l'eliminazione dell'account
Fai clic sull'immagine del tuo profilo in alto a destra, vai su "Profilo" e fai clic sul pulsante "Elimina il mio account"
Vai su 'Profilo', 'Impostazioni', clicca 'Elimina account' e conferma.
Nelle preferenze del tuo profilo, clicca su 'Elimina account' e conferma.
Scorri verso il basso e clicca su 'Dimentica tutto di me' e conferma.
Accedi al tuo account, vai al profilo, clicca su 'Elimina definitivamente l'account'. Conferma inserendo 'Sono sicuro' e clicca su 'Elimina account'.
Inserisci la password del tuo account e clicca su 'Elimina account'.
Devi solo selezionare una casella per confermare l'eliminazione, quindi inviare. È necessario confermare la cancellazione dall'e-mail ricevuta dopo l'invio.
Clicca sul pulsante 'Elimina il mio account' nella pagina del tuo profilo.
Alipay retains your personal information for at least 5 years after account deletion as required by Chinese financial regulations (《非银行支付机构网络支付业务管理办法》). This includes transaction records, identity verification documents, and account history. After the mandatory retention period, Alipay may delete or anonymize your data. Your Alipay account cannot be recovered after successful deletion. If you previously linked your Alipay to Taobao or Tmall, those accounts will continue to exist but you will need to add a new payment method.
Alipay is one of the most data-rich financial applications in China. It collects extensive personal information including real name, ID number, facial recognition data, bank account details, transaction history, location data, contacts, and browsing behavior within the app. As a licensed payment institution regulated by the People's Bank of China (PBOC), Alipay is legally required to retain financial transaction records for at least 5 years. This means even after deletion, your basic transaction data persists.
No. You must pay off all Huabei, Jiebei, and any other outstanding balances before Alipay will allow account deletion. The system checks this automatically when you submit the request.
No. Your Taobao account is separate from Alipay. However, you will need to add a new payment method to Taobao since Alipay will be removed from your account.
Alipay states approximately 48 hours for processing. After submission, you cannot use your account during this period. If processing is successful you will receive a notification.
Yes. Foreigners must follow the same process. Ensure you have access to the phone number registered with your Alipay account. Passport-based verification accounts follow the same deletion procedure.
System says deletion not supported due to active services
Common causes: outstanding Huabei/Jiebei balance, active YuEBao investment, linked bike-sharing deposits, or active insurance policies. Resolve each issue listed in the eligibility check before retrying.
Cannot receive SMS verification code
If you changed your phone number since registering Alipay, you may not be able to receive the verification code. Contact Alipay customer service through the app chat to update your phone number first.
Facial recognition verification fails
Ensure good lighting and remove glasses or masks. If it continues to fail, try again during daytime with natural lighting. Contact customer service if problems persist.
Alipay does not offer a suspend or freeze option for accounts. If you are concerned about security but do not want to permanently delete, you can: remove all linked bank cards, change your login password and payment password, and restrict app permissions on your phone. Some users unlink all services and let the account remain inactive.