账户访问
请确保能登录你的 AliPay 账户
邮箱访问
可能需要通过邮箱验证删除请求
相关域名：
即时
通常会立即禁用账户访问
7–30 天
在宽限期内你可以恢复账户
30–90 天
从活动系统中完成数据删除
注意：根据服务的隐私政策，部分数据可能因法律、安全或备份目的保留更久。
尝试在设置菜单搜索“删除账户”“关闭账户”或“停用”。
请直接联系客户支持。在 GDPR 地区，你拥有法定删除权利。
部分服务存在宽限期。等待 24–48 小时后再试。
如果你在删除 AliPay 账户时遇到问题，可参考以下资源：
帐户删除页面很难找到，无法在网站或 Android 应用程序上直接访问它。我只能通过 iOS 应用程序找到它。提交删除请求后，您的帐户将在 15 天后被永久删除。请注意，一旦您的帐户被删除，您之前使用的电子邮件地址将无法再次用于注册。
输入您的帐户密码，然后单击“删除帐户”。
无法删除您的帐户。即使该帐户被禁止，它仍然会存在，但在“被禁止”组中。
这必须通过应用程序完成：设置⮕隐私⮕删除我的帐户。您的 99pay 钱包中不得有任何关联的 pix 密钥或值。
使用联系表格或直接向他们发送电子邮件要求删除帐户
单击右上角的个人资料图片，转到“个人资料”，然后单击“删除我的帐户”按钮
个人资料 ⮕ 设置 ⮕ 删除帐户 ⮕ 确认
在您的个人资料首选项中，点击“删除帐户”，然后确认。
向下滚动并单击“忘记我的一切”并确认。
登录您的帐户，转到个人资料，点击“永久删除帐户”。输入“我确定”进行确认，然后单击“删除帐户”。
输入您的帐户密码，然后单击“删除帐户”。
只需选中确认删除的框，然后提交即可。您必须在提交后收到的电子邮件中确认删除。
点击您的个人资料页面上的“删除我的帐户”按钮。
Alipay retains your personal information for at least 5 years after account deletion as required by Chinese financial regulations (《非银行支付机构网络支付业务管理办法》). This includes transaction records, identity verification documents, and account history. After the mandatory retention period, Alipay may delete or anonymize your data. Your Alipay account cannot be recovered after successful deletion. If you previously linked your Alipay to Taobao or Tmall, those accounts will continue to exist but you will need to add a new payment method.
Alipay is one of the most data-rich financial applications in China. It collects extensive personal information including real name, ID number, facial recognition data, bank account details, transaction history, location data, contacts, and browsing behavior within the app. As a licensed payment institution regulated by the People's Bank of China (PBOC), Alipay is legally required to retain financial transaction records for at least 5 years. This means even after deletion, your basic transaction data persists.
No. You must pay off all Huabei, Jiebei, and any other outstanding balances before Alipay will allow account deletion. The system checks this automatically when you submit the request.
No. Your Taobao account is separate from Alipay. However, you will need to add a new payment method to Taobao since Alipay will be removed from your account.
Alipay states approximately 48 hours for processing. After submission, you cannot use your account during this period. If processing is successful you will receive a notification.
Yes. Foreigners must follow the same process. Ensure you have access to the phone number registered with your Alipay account. Passport-based verification accounts follow the same deletion procedure.
System says deletion not supported due to active services
Common causes: outstanding Huabei/Jiebei balance, active YuEBao investment, linked bike-sharing deposits, or active insurance policies. Resolve each issue listed in the eligibility check before retrying.
Cannot receive SMS verification code
If you changed your phone number since registering Alipay, you may not be able to receive the verification code. Contact Alipay customer service through the app chat to update your phone number first.
Facial recognition verification fails
Ensure good lighting and remove glasses or masks. If it continues to fail, try again during daytime with natural lighting. Contact customer service if problems persist.
Alipay does not offer a suspend or freeze option for accounts. If you are concerned about security but do not want to permanently delete, you can: remove all linked bank cards, change your login password and payment password, and restrict app permissions on your phone. Some users unlink all services and let the account remain inactive.